Contact Us

Who do you want to speak to?

Your time is money that's why we want to make sure you get straight through to the department you need.

Reservations: 0800 197 33 99

For quotes on flights, car hire or accommodation to make or service existing bookings.
Or email enquiries@virginflightstore.co.uk for any cancellations.
Open 9:00am - 7:00pm Monday - Friday
9:00am - 5:00pm Saturday

Groups: 0800 197 33 99 (option 3)

Or email groups@virginflightstore.co.uk about flights, car hire and accommodation for groups of 10 or more adults.
Open 9:00am - 6:00pm Monday - Friday

Sales Support: 0844 209 27 76

Or email vfs.salessupport@fly.virgin.com to open an account with Virgin Flightstore and to discuss your account.
Open 9:00am - 5:30pm Monday - Friday

Customer Relations: 0844 197 33 99

Or email customer-relations@virginflightstore.co.uk to help resolve any post departure problems.
Open 9:00am - 5:30pm Monday - Friday

Finance: 0844 209 27 77

Or email financedept@virginflightstore.co.uk to talk about payment methods, a query on your statement or to make a balance payment.
Open 9:00am - 5:30pm Monday - Friday

Misplaced a document?

If you require a copy of an invoice, itinerary, e-ticket etc. please email admin@virginflightstore.co.uk with your booking reference, lead passenger name and travel dates. If you fail to provide all of this information it may delay your request. Where a document can be emailed it will be sent to the correspondence email address we have stored in your agency profile.

Other contact details

Write to us -

Virgin Flightstore
97/98 High Street
Gorleston
Great Yarmouth
Norfolk
NR31 6RF

Need to send a fax?

For reservations 0844 209 27 01 For sales support, customer relations and accounts 0844 209 27 80

Virgin Flightstore is a trading name of Worldwide Travel of East Anglia Limited.
Registered company No: 2580372, VAT No: 595050237. Registered office: Company Secretariat, The Office, Manor Royal, Crawley, West Sussex RH10 9NU.